Books
Language and the Pursuit of Leadership Excellence: How Extraordinary Leaders Build Relationships, Shape Culture and Drive Breakthrough Results
by Chalmers Brothers & Vinay Kumar
Paperback – October 1, 2015
Successful leaders build and maintain productive, mutually-beneficial relationships – inside and outside of their organizations. They purposefully shape workplace culture that retains talent, cultivates innovation and supports the organization’s goals. And they achieve excellence in teamwork and organizational execution – the nuts and bolts of collaborative action that actually produces desired results.
Customers: Love ‘Em or Lose ‘Em: 57 Ways to Love Your Customers
by Vinay Kumar
Paperback – September 27, 2011
Do you love your customers? Do they know it? Do they love you?
One of the biggest reasons businesses lose customers is indifference. Simply put, if you don’t love your customers, somebody else will, earning their business. Without customers, you have no business. When your customers feel loved, they buy more, buy more often, are more loyal, are willing to pay more, and they refer you to others. And you also end up lowering your costs associated with business development.
Based on my years of business experience that includes B2B and retail sales, marketing and customer service, I wrote this book to share with you 57 ways you can love your customers, in ways that are truly meaningful and memorable. Applying these will help you strengthen your business relationships and your business, make business more enjoyable, and make you much more money.